Frequently Asked Questions
Have questions about our products or services? Find the answers here.
What is your return policy?
Return shipping will be paid by the purchaser.
To learn more, or start a return, please call 304-574-1900 during store hours.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and times vary depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for your convenience.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placing them. Please contact our support team as soon as possible to make any changes.
Do you offer product warranties?
Yes, all our products come with a one-year warranty. If you experience any issues, please reach out to our support team for assistance.
Media Requests
For media questions, content requests, and more, please send an e-mail to Liz Curry, our Retail Marketing Lead, at [email protected], or fill out the form on this page.