Frequently Asked Questions
Have questions about our products or services? Find the answers here.
What is your return policy?
Return shipping will be paid by the purchaser.
To learn more, or start a return, please call 304-574-1900 during store hours.
Do you offer international shipping?
No, we only ship to the continental US. Shipping costs and times vary depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website.
If you do not receive a tracking number give us a call and we can provide one!
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for your convenience.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placing them. Please contact us as soon as possible to make any changes.
Do you offer product warranties?
Our products are warrantied by the product manufacturer. We are happy to help you navigate warranties on products purchased in the last year, just give us a call!
Media Requests
For media questions, content requests, and more, please send an e-mail to Liz Curry, our Retail Marketing Lead, at [email protected]